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- **hackajob**

nis collaborating withn
- *Barclays**

nto connect them with exceptional professionals for this role.*n

Join us as a CSO – Service Manager at Barclays, responsible for supporting the successful delivery of Location Strategy projects to plan, budget, agreed quality and governance standards. You'll spearhead the evolution of our digital landscape, driving innovation and excellence. You will harness cutting-edge technology to revolutionize our digital offerings, ensuring unparalleled customer experiences.

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To be successful as a CSO – Service Manager you should have experience with:

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- L2/L3 Application Support Experience.
- Strong experience working within an ITIL Workplace.
- Hands-on expertise in supporting Applications and APIs on OpenShift and AWS, with a solid grasp of DevOps practices for deployment\maintenance automation and environment management.
- Proficiency in analyzing logs, heap dumps, thread dumps, and using tools like AppDynamics or ITRS.
- Hands-on experience with servers and containers such as Tomcat, WebSphere, JBoss, Apache, Nginx, and platforms like OpenShift or AWS.
- Knowledge of debugging and analyzing code-level issues. Proficiency in scripting languages (e.g., Shell, Python) for automation and monitoring.
- Skilled in using APM tools (AppDynamics, Kibana, and Observability) for issue troubleshooting and proactive monitoring.
- Experience in driving major incidents to resolution by owning the end-to-end incident recovery and stakeholder communication.
- *Some Other Highly Valued Skills May Include**
- Ability to collaborate effectively across development and infrastructure teams.
- A dependable team player with excellent coordination skills and a commitment to delivering customer-centric solutions.




- Applies a logical, analytical, and methodical approach to troubleshooting and resolving complex technical issues.
- Maintain flexible approach and ability to adapt under pressure.
- Demonstrates sound organizational skills and the ability to manage multiple tasks efficiently to meet deadlines.

nYou may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.n

This role is based in Pune.

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- *Purpose of the role**

nTo manage the IT Services department and set the strategic direction, provide support to the bank's senior management team, and to manage IT Service risk across the organisation management of IT Services to support the banks operations and representing Technology service performance with senior stakeholders and managing IT service risk across the organisation.n
- *Accountabilities**
- Development of strategic direction for IT Services, including the implementation of up-to- date methodologies and processes.
- Management of the IT Services department, including oversight of IT Services colleagues and their performance, implementation of departmental goals and objectives, oversight of department efficiency and effectiveness. .




- Relationship management of IT Services stakeholders, including identifying relevant stakeholders, and maintenance of the quality of external third party services.
- Development and implementation of policies and procedures for IT Services, implementation and adherence of control targets and standards, policies and procedures for IT Services, managing adherence to group SLAs and controls associated with core technology production activities in incident, problem, and change.
- Management of IT Services risk, including identification of potential IT Services risks, development of strategies to mitigate those risks, and maintenance of alignment between the bank’s change and compliance functions. .
- Monitoring the financial performance of the IT Services department, including revenue, profitability, and cost control, driving value from any commercial agreements, strong management of any directly controlled costs etc.
- Management of IT Services projects, including driving successful research and related product launches, and deliverance of integrated solutions to clients.
- Effectively monitor and maintain the bank’s critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations.
- *Assistant Vice President Expectations**
- To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions.
- Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in

Apply on Kit Job: kitjob.in/job/43k02z

📌 CSO - Service Manager (Pune Division)
🏢 hackajob
📍 Pune Division