Technical Support & Sales Executive (Chat Process)
Role Overview Join our team in
Mohali
as a Technical Support & Sales Executive. We are looking for tech-savvy graduates capable of delivering high-quality support via chat while identifying opportunities to help customers scale their solutions through proactive upselling.
Key Responsibilities Chat-Based Support:
Resolve technical issues including DNS, cPanel, SSL certificates, and email configurations via live chat. Consultative Upselling:
Identify customer needs and recommend appropriate upgrades (e.g., VPS, Dedicated servers) or security add-ons to improve performance. Problem Resolution:
Diagnose and fix technical errors with clear, step-by-step guidance. Target Achievement:
Meet KPIs for customer satisfaction (CSAT), response times, and monthly sales conversions.
Job Requirements Qualification:
Any Graduate
with a strong interest in technology (Technical degrees preferred). Location Preference:
Local Tricity candidates
(Chandigarh, Mohali, Panchkula) preferred. Joining:
Immediate Joiners
will be given priority. Technical Knowledge:
Basic understanding of domains, servers, and internet protocols. Communication:
Exceptional written English skills and the ability to multitask across multiple chat windows. Flexibility:
Ability to work in
rotational shifts
(5-day work week) with
2 rotational week-offs .
Compensation & Perks Salary:
Up to 26K CTC per month. Transport:
Free CAB facilities
available for
female candidates
for shifts between
9:00 PM and 6:00 AM . Work Location:
Mohali.
Contact Information Interested candidates can reach out to: Contact Person:
Manik Vashist Contact Number:
(phone hidden)