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Technical Support Executive TP Mohali district, India (On-site) Save
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Technical Support Executive
Role Overview Join our team in
Mohali
as a Technical Support & Sales Executive. We are looking for tech-savvy graduates capable of delivering high-quality support via chat while identifying opportunities to help customers scale their solutions through proactive upselling.
Key Responsibilities Chat-Based Support:
Resolve technical issues including DNS, cPanel, SSL certificates, and email configurations via live chat. Consultative Upselling:
Identify customer needs and recommend appropriate upgrades (e.g., VPS, Dedicated servers) or security add-ons to improve performance. Problem Resolution:
Diagnose and fix technical errors with clear, step-by-step guidance. Target Achievement:
Meet KPIs for customer satisfaction (CSAT), response times, and monthly sales conversions.
Job Requirements Qualification:
Any Graduate




with a robust interest in technology (Technical degrees preferred). Location Preference:
Local Tricity candidates
(Chandigarh, Mohali, Panchkula) preferred. Joining:
Immediate Joiners
will be given priority. Technical Knowledge:
Basic understanding of domains, servers, and internet protocols. Communication:
Exceptional written English skills and the ability to multitask across multiple chat windows. Flexibility:
Ability to work in
rotational shifts
(5-day work week) with
2 rotational week-offs .
Compensation & Benefits Salary:
Up to 26K CTC per month. Transport:
Free CAB facilities
available for
Female candidates
for shifts between
9:00 PM and 6:00 AM . Work Location:
Mohali.
Contact Information Interested candidates can reach out to: Contact Person:
Manik Vashist Contact Number:
(phone hidden)

Apply on Kit Job: kitjob.in/job/45cd2w

📌 Technical Support Executive (Mohali)
🏢 TP
📍 Mohali