"This position is open with Bajaj Finance Ltd." An effective communicator with exceptional relationship management skills with ability to relate to people at all levels of business and management. This role requires works collaboratively in a multi-disciplinary team setting.
Duties and ResponsibilitiesPrincipal Accountabilities
(Accountabilities associated with the job)
- All system enhancement, design, development, testing and roll out with the help of various stakeholders i.e. COE, IT, Ops etc.
- Delivery of volume from service channels - cashier & call center service.
- Delivery of volume from new identified channels like digital, CIBIL watch.
- Daily system/process support to sales team.
- Daily business MIS preparation and roll out.
- Monthly incentive calculation and roll out.
- Contest calculation and roll out.
- Liaise with HR team for various activities like R&R;, Auto Promotion, IJP roll out, annual and mid-year PMs closure etc.
- Track and manage On roll & Off roll headcount and productivity.
- Liaise with Risk team for Offer generation, policy changes etc.
- Classroom training & training over call for any new enhancement, changes in product/processes.
- Allocation of monthly offer base to sales/call center team.
- Conducting various business meet like ZSM/RSM meet/Contest based trips.
- Managing portfolio metrics: ensuring collection of early delinquent cases and tracking of EWS location management.
- Managing various vendors: ensuring timely onboarding, calculation of payout etc.
- Monthly inputs for SMT reporting and Deck preparation.
- Annual inputs for LRS & AOP Deck preparation.
Major Challenges
(Challenges faced on an on-going basis in carrying out the job)
- Major system issues and TAT for its resolution.
- Frequent system changes.
- Roll out of new system enhancement/customer communication across various channels.
Decisions
(Key decisions taken by job holder at his/her end)
- NA
Interactions
(Key working relationships a job holder needs to have INSIDE and OUTSIDE the company to accomplish the job)
Internal Clients
Roles you need to interact with inside the organization to enable success in your day to day work:
- Connect with various internal departments i.e. COE, Sales, Mkt, Credit, Ops, RCU, Collections & Compliance.
- Connect with HR department for various activities.
External Clients
Roles you need to interact with outside the organization to enable success in your day to day work:
- Mapping of market competition and practices.
- Meeting with external vendors along with IT.
Dimensions
(Key numerical data which will reflect the scope and scale of activities concerning this job)
Financial Dimensions
(These should be quantifiable numerical amounts)
- Business achievement of Fee/Insurance/Rate as per the target.
Other Dimensions
(Significant volume dimensions associated with the job)
- Total Team Size: 0 to 2
- Number of Direct Reports: 0 to 1
- Number of Indirect Reports: NA
- Number of Outsourced Employees: 0 to 2
- Number of Locations: 1
- Number of Products: 1
Required Qualifications and Experience
Establishes and maintains professional networks with subject matter experts. This role requires tracking & maintaining business profitability by ensuring all metrics are in control to achieve the business target.
Culture Anchor:
- Work Hard - Consistently puts in effort. Plans and tracks daily progress to achieve targets.
- Execute with Rigor - Takes responsibility for meeting targets with focus and effort.
- Own It - Maintains honesty and fairness in all interactions in line with organization's policies.
- Act with Integrity