Key Skills & Technical Knowledge

- Office 365 & Office Suite: Good working knowledge of the Office 365 setting. Ability to deploy, configure, and troubleshoot the core Microsoft Office suite, including Outlook (profile setup, email sync issues), Excel, Word, and Teams.
- OS Deployment: Building and configuring customer PCs and laptops using standard, pre-defined "Gold" images, and handling basic application installations.
- Hardware & Peripherals: First-level support for laptops, desktops, printers, scanners, meeting room setups, and video conferencing equipment.
- Mobile Devices: Basic troubleshooting for enterprise mobile devices, including iPads, iPhones, and Android devices.

Key Responsibilities

- Onsite Support: Provide basic onsite and desk-side support services to end-users for hardware and standard office software.
- Guided Troubleshooting:



Troubleshoot PC-related problems by following established standard operating procedures (SOPs) or at the explicit direction of TCS Level 2 engineers or the SPOC.
- SLA & Ticket Management: Complete basic incidents and service requests within defined SLAs, ensuring all assigned tickets are accurately updated on a daily basis.
- Data Handling: Assist with basic end-user data backup and restoration tasks during service incidents as per documented guidelines.
- Basic Smart Hands Support: Provide basic "smart hands" assistance in the data center only under direct supervision (e.g., checking cable connections, verifying status lights, or performing daily tape changes for local backup routines).

Pay: From ₹18,000.00 per month

Work Location: In person

📌 Desktop Support Engineer (Mumbai)
🏢 C7TechSolutions
📍 Mumbai