. Job Summary

DATA RECOVERY MUMBAI is looking for a technically skilled and responsible Field Hardware Engineer to provide computer hardware, laptop, CCTV and networking support to our customers.

The candidate will attend customer-site visits, diagnose technical issues, carry out installations, repairs and preventive maintenance, and deliver efficient after-sales service.

2. Key Roles & Responsibilities

A. Desktop & Laptop Hardware

- Diagnose and troubleshoot desktop and laptop hardware issues.
- Assemble, repair and upgrade desktop computers.
- Install and replace RAM, SSD, HDD, SMPS, motherboard and other components.
- Perform Windows installation, formatting, driver installation and software configuration.
- Troubleshoot operating system and performance-related issues.

B. Networking & IT Support

- Install and troubleshoot LAN and Wi-Fi networks.
- Configure routers, switches and other network devices.
- Resolve internet connectivity and IP configuration issues.
- Provide basic IT infrastructure support to customers.

C. CCTV Installation & Maintenance

- Install and configure CCTV cameras and DVR/NVR systems.
- Carry out camera alignment, cabling and connectivity checks.
- Troubleshoot CCTV recording, playback and remote-viewing issues.
- Perform preventive maintenance and service visits.

D. Printer & Peripheral Support

- Install and configure printers and scanners.
- Troubleshoot printer connectivity and printing issues.
- Handle basic peripheral and accessory-related technical problems.

E. Field Service & Customer Support

- Visit customer locations for installation,



repair and maintenance.
- Attend service calls and AMC-related complaints.
- Complete assigned service jobs within the committed time.
- Maintain service reports and customer feedback.
- Coordinate with the office on pending complaints, spare parts and service updates.
- Maintain qualified conduct and good customer relationships.

3. Required Technical Skills

- Good knowledge of computer hardware and troubleshooting.
- Practical experience in desktop and laptop repairs.
- Knowledge of Windows operating systems.
- Understanding of LAN, WAN, routers and switches.
- Basic knowledge of CCTV installation and configuration.
- Ability to independently diagnose and resolve technical problems.

4. Candidate Requirements

- ITI / Diploma / Hardware & Networking certification preferred.
- Willingness to travel to customer locations.
- Valuable communication and customer-handling skills.
- Honest, punctual, disciplined and willing to learn.
- Two-wheeler and valid driving licence preferred.

5. Performance Expectations

The selected candidate will be expected to:

- Independently handle routine hardware and networking complaints.
- Complete customer-site assignments efficiently.
- Maintain quality and professional service standards.
- Ensure proper documentation of service calls.

Application Question(s):

- How many years of hands-on experience do you have in desktop/laptop hardware repair?
- Which of these have you done independently at a customer site?
- Do you have a two-wheeler and a valid driving licence, and are you comfortable travelling daily

📌 Desktop Support Engineer (Mumbai)
🏢 Data Recovery Mumbai
📍 Mumbai